Terms of service

Terms of Use – Livela.in

Last Updated: May 2026

Welcome to Livela.in. These Terms of Use govern your access to and use of our website, products, and services.

By accessing, browsing, or purchasing from Livela.in, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Livela.in

Livela.in is an online e-commerce platform offering curated products for customers across India and other supported regions.

Throughout these Terms, "Livela", "we", "us", and "our" refer to Livela.in.

2. Eligibility to Use

By using our website, you confirm that:

  • You are at least 18 years old, or using the website under parental supervision.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

We reserve the right to refuse service to anyone at our discretion.

3. Product Information

We aim to ensure all product descriptions, images, and details are accurate.

However:

  • Product colors may vary due to screen/device settings
  • Minor variations in appearance, packaging, or finishing may occur
  • Availability may change without notice

Livela.in does not guarantee exact visual matching of products shown online.

4. Pricing & Payments

All prices listed are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change prices at any time
  • Modify promotions
  • Cancel incorrect pricing caused by technical errors

Accepted payment methods may include:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if available)

Orders are confirmed only after successful payment verification or order acceptance.

5. Orders & Acceptance

Placing an order does not automatically guarantee acceptance.

We may cancel or reject orders due to:

  • Product unavailability
  • Payment failure
  • Pricing errors
  • Fraud detection
  • Incorrect shipping details
  • Unusual bulk purchase behavior

If payment has already been made, eligible refunds will be processed accordingly.

6. Shipping & Delivery

We strive to deliver orders within estimated timelines.

However, delays may occur due to:

  • Courier partner delays
  • Weather conditions
  • Regional restrictions
  • High-demand periods
  • Force majeure events

Delivery timelines are estimates and not guaranteed.

Risk of product ownership transfers upon successful delivery.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Key points:

  • Return requests accepted within 7 days of delivery
  • Mandatory 360° unboxing video required for damaged / defective / wrong product claims
  • Refund approvals are subject to inspection

Please review our Refund Policy before making a purchase.

8. Cancellations

Orders may only be canceled before shipment.

Once dispatched, cancellation may not be possible.

9. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes
  • Attempt hacking or unauthorized access
  • Spread malware or harmful code
  • Scrape product/content data
  • Use bots or automation without permission
  • Misrepresent identity
  • Abuse promotions or offers
  • Submit fraudulent return claims

Violation may result in account suspension or legal action.

10. Intellectual Property

All website content including:

  • logos
  • branding
  • text
  • product images
  • graphics
  • design elements
  • website layout

are owned by Livela.in or licensed appropriately.

You may not copy, reproduce, distribute, or commercially exploit any content without written permission.

11. User Content & Reviews

If you submit:

  • reviews
  • testimonials
  • comments
  • feedback
  • photos

you grant Livela.in permission to use, publish, reproduce, and display such content for business and marketing purposes.

You confirm your content:

  • is truthful
  • does not violate third-party rights
  • is not abusive, defamatory, illegal, or misleading

12. Third-Party Services

Our website may use third-party providers including:

  • payment gateways
  • logistics partners
  • analytics tools
  • Shopify infrastructure

We are not responsible for interruptions or issues caused by third-party services.

13. Privacy

Your use of Livela.in is also governed by our Privacy Policy.

By using our website, you consent to data handling practices outlined there.

14. Limitation of Liability

To the maximum extent permitted by law, Livela.in shall not be liable for:

  • indirect damages
  • lost profits
  • delayed deliveries
  • technical website interruptions
  • third-party service failures
  • misuse of products after delivery

Our total liability shall not exceed the purchase amount paid for the relevant order.

15. Fraud Prevention

To protect customers and business integrity:

  • suspicious orders may be held for verification
  • fraudulent return/refund claims may be rejected
  • accounts engaging in abuse may be blocked permanently

False claims involving manipulated proof may lead to legal action.

16. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Kerala, India.

17. Changes to Terms

We may update these Terms at any time without prior notice.

Updated versions will be posted on this page.

Continued use of Livela.in means acceptance of revised Terms.

18. Contact Information

For any questions regarding these Terms:

Livela.in Support Team
📧 livela.shopus@gmail.com