Shipping policy

Shipping Policy – Livela.in

Last Updated: May 2026

Thank you for shopping with Livela.in. We are committed to delivering your orders safely and as quickly as possible.

Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days after successful order confirmation.

Processing includes:

  • Order verification
  • Quality check
  • Packaging
  • Dispatch preparation

Orders are not processed or shipped on Sundays or public holidays.

During peak seasons, sales events, or high order volume periods, processing may take slightly longer.

Estimated Delivery Time

Once dispatched, orders are typically delivered within:

7–10 business days

depending on your delivery location.

Estimated timelines:

  • Metro Cities: 5–8 business days
  • Tier 2 / Tier 3 Cities: 7–10 business days
  • Remote Areas: 8–12 business days

Please note that these are estimated delivery timelines and may vary.

Shipping Charges

Shipping charges (if applicable) will be displayed clearly at checkout before payment.

We may offer:

  • Free shipping on selected products
  • Promotional free shipping campaigns
  • Region-based delivery pricing

Order Tracking

Once your order is shipped, you will receive tracking details via:

  • Email
  • SMS / WhatsApp (if applicable)

Tracking updates may take 24–48 hours to become active after dispatch.

Delivery Delays

While we strive to deliver on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather disruptions
  • Courier partner delays
  • Regional transport restrictions
  • Public holidays
  • Unexpected operational delays
  • High-demand periods

Livela.in is not liable for delays caused by third-party logistics providers.

Incorrect Shipping Information

Please ensure your delivery details are accurate at checkout.

Livela.in is not responsible for delivery issues caused by:

  • incorrect address
  • incomplete address
  • wrong phone number
  • unavailable recipient

If an order is returned due to incorrect customer information, re-shipping charges may apply.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • customer unavailable
  • unreachable phone number
  • refusal to accept delivery

the order may be returned to us.

Re-dispatch may be subject to additional charges.

Cash on Delivery (If Available)

For Cash on Delivery orders:

  • Please ensure someone is available to receive the package
  • Exact payment availability may help smoother delivery
  • Repeated failed COD orders may result in restriction from future COD purchases

Damaged Package on Delivery

If your package appears visibly damaged at delivery:

  • record a clear 360° video while opening
  • take package photos immediately
  • contact us within 48 hours

Claims without proper proof may not be eligible.

International Shipping

Currently, Livela.in primarily serves customers within India.

If international shipping becomes available, details will be updated here.

Contact Us

For shipping-related questions:

Livela.in Support Team
📧 livela.shopus@gmail.com